INFORMATION TECHNOLOGY DIVISION
Services
Contact Info
Services
ICT Regulations, Policies & Guidelines
These are the ICT Regulations, Policies & Guidelines with the chapter name, sub-chapter, title of document, policy type, status and policy owner.
| Chapter Name | Title of Documents | Policy Type | Status | Policy Owner | Remarks | |
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| ICT GOVERNANCE | 01 | REGULATION | AP | UMC,IIUM | NEW- 2021 | |
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| 02 | POL | AP | DITO GCC, ITD |
NEW-05022020 | |
| ICT RESOURCE MANAGEMENT | 03 | POL | AP | ITD Director |
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| 04 | POL | AP | ITD Director |
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| 05 | POL | AP | TL, ITRES, ITD | NEW-19022020 | |
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| 06 | GUI | AP | TL, ITRES, ITD | NEW-19022020 | |
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| 07 | GUI | AP | TL, ITRES, ITDD |
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| 08 | GUI | AP | TL, ITRES, ITD | NEW-17022020 | |
| 09 | Policy for Computer & Printer Entitlement | POL | AP | TL, ITRES, ITD | NEW-17022020 | |
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| 10 | GUI | AP | TL, ITRES, ITD |
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| 11 | GUI | AP | TL, ITRES, ITD |
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| 12 | GUI | AP | TL, ITRES, ITDD |
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| 13 | GUI | AP | TL, ITRes , ITD |
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| 14 | Guideline on Computer Allowance for IIUM Staff | GUI | AP | TL, ITRES, ITD | NEW -17022020 | |
| TELECOMMUNICATION | 15 | POL | AP | TL, NSS , ITD |
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| 16 | POL | AP | TL, NSS , ITD |
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| 17 | GUI | AP | TL, NSS , ITD | NEW-23062020 | |
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| 18 | PRO | AP | TL, NSS , ITD |
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| NETWORK | 19 | POL | AP | TL, NSS , ITD | NEW-30012020 | |
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| 20 | STD | AP | TL, NSS , ITD |
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| 21 | GUI | AP | TL, NSS , ITD |
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| 22 | PRO | AP | TL, NSS , ITD |
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| 23 | Guideline for IIUM-Student Wi-Fi Services at Mahallah | GUI | AP | TL, NSS , ITD | NEW-23062020 | |
| SECURITY | 24 | POL | AP | DITO DBE, ITD |
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| 25 | IIUM ICT Security Policy | POL | AP | TL, NSS , ITD | NEW-30012020 | |
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| 26 | STD | AP | DITO DBE, ITD |
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| 27 | POL | AP | DITO DBE ,ITD |
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| | 28 | POL | AP | DITO DBE ,ITD |
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| 29 | GUI | AP | DITO DBE ,ITD |
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| 30 | GUI | AP | DITO DBE ,ITD |
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| 31 | Guidelines for email and Google Drive Storage Usage | GUI | AP | |||
Procurement of ICT Controlled Items
| No | Title | Downloaded Documents | Remarks |
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| 1 | Policy for Procurement of ICT Resources | ||
| 2 | Flowchart Procurement | ||
| 3 | Technical Specification Options Guideline | ||
| 4 | Desktop Specification | ||
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| 5 | Laptop/Notebook Specification | ||
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| 6 | Software Template | ||
| 7 | Printer | ||
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| Dot Matrix Printer | |||
| 8 | Apple Products Specification | ||
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| 9 | Telephone | ||
| 10 | Access Point | ||
| 11 | Switch |
ITD Service Level Agreement (SLA)
SLA is a part of a service contract where the level of service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time (of the service) or performance.
1. SLA for Staff (click here)
2. SLA for Students (click here)
ICT Services Help Desk
The ICT Services Help Desk provides a central point of contact for IIUM students and staff to report all IT problems, queries and service requests associated with the services provided by ITD. It is designed to be the first point of contact for IT support and work towards the resolution of issues in the minimum amount of time possible to ensure that any disruptions are minimized. Keeping updated with the University email account is very important, since most correspondence and acknowledgement on service calls registered, progress and completion of your service calls is done via the University email. You should also take note on the Report Id associated with your service calls since referring to the Report ID when communicating with us on your service calls would be a lot more convenient.
Location:
ICT Services Help Desk is located at the Ground Floor adjacent to the ITD Female Computer Lab. The opening hours of ICT Services Help Desk are as follows:
| Day | Opening Hours |
|---|---|
| Monday -Thursday | 8.00 am - 12.30 noon |
| 2.00 pm - 5.00 pm | |
| Friday | 8.00 am - 12.15 noon |
| 2.45 pm - 5.00 pm | |
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Saturday, Sunday & Public Holiday |
Closed |
In addition to the existing methods of receiving customer requests and complaints via:
- ITD Service Desk telephone (ext. 6666)
- ITD Service Desk fax (ext. 6665) and
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email at servicedesk@iium.edu.my
- i-SDS (Android)
- MyIIUM Portal
ICT Services Help Desk counter entertains walk-in service requests for the following services:
| Services | For Student | For Staff |
|---|---|---|
| Wireless Access | / | / |
| Email account / announcement | x | / |
| myIIUM Portal account | / | / |
| i-Taleem | / | / |
| Student Feedback System (SFS) | / | / |
| SIS Account | x | / |
| Student PIN/Password | / | x |
| MSDN AA (include email for students) | / | / |
| E-Meeting | x | / |
| Booking ITD Computer Lab | x | / |
| Booking Tele/Video-conference | x | / |
| Network/Phone Request | x | / |
Video and Tele conferencing services at IIUM
Video Conferencing Services at IIUM
ITD offers two video conferencing options that you can use to meet and collaborate with others across campus or around the world, reducing travel time and expense while increasing communication and sharing.
1) Dedicated video conferencing Service
Dedicated video conferencing system is actually a room with pre-installed video conferencing appliance. The dedicated video conference room provide optimum quality in video and audio delivery.
| DETAILS |
| BOOKING MATTERS |
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| Location : ICC, Gombak Campus |
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| Features | : | Basic video conference without display |
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| Capacity | : | 1500 participants |
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| Location : Senate Hall, Gombak Campus |
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| Features | : | LCD screen with projector |
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| Capacity | : | 100 participants |
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| Location : Video Conference Room 1, ITD, Gombak Campus |
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| Features | : | Dual LED screen with eagle eye director |
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| Capacity | : | 15 participants |
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| Location : Conference Room , KICT (available on 1st January 2016 onward) |
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| Features | : | LCD screen and projector with sound reinforcement system. |
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| Capacity | : | 200 participants |
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| Location : IIUM Library Meeting Room |
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| Features | : | LCD screen and projector with sound reinforcement system. |
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| Capacity | : | 35 participants |
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2) Software-based and Web-based Video Conferencing Service
Software and web video conferencing services are normally used for personal video conference session or ad-hoc session. These services do not require any equipment or room reservation but only requires IIUM staff email ID.
| Polycom Real Presence Desktop | Requirement : |
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| By using personal computer/laptop, microphone and speaker, Polycom Real Presence Desktop allows users to communicate to other Polycom Real Presence or dedicated video conference. The software is also available for IOS and android. For more information, visit the Software Video Conferencing page. | · Desktop/Laptop · Microphone and speaker · User ID ( staff email) |
| Google Hangout | Requirement : |
| Google Hangout offers both web conferencing using your computer and telephone conferencing using just your telephone. Users can have multiple participants per session. For more information, visit Google hangout page. | · Desktop/Laptop · Microphone and speaker · User ID ( staff email) |
| Note : |
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| Google Hangout can currently communicate with other Google Hangout only. To communicate with dedicated video conferencing system, users are required to use Polycom Real Presence Desktop. |
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Teleconferencing Service at IIUM
ITD also offers teleconferencing services which provides basic audio conferencing facilities.
Tele-conferencing service
Requirement :
· The location of the teleconference need to have analogue telephone line.
Booking Matters :
i) Request video conference service from ITD
Cisco IP Phone
For those with Cisco IP telephone, you can add multiple callers to the same call by using the conference command. Please refer to here on how to do this for your specific phone.
