Client Charter

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We pledge to serve our clients in the following manner:

1.   To carry out duties in a fair and just manner, and treat our clients equally regardless of their origin, disability, academic performance, family and socio-economic background.
2.   To act promptly to any complaint raised by our clients and to take necessary action to improve the situation.
3.   To be discreet and keep confidential all information about our clients and release information only with their permission.
4.   To create conducive environment that encourages maximum participation from our clients in all of our programmes.
5.   To provide a variety of programmes that will contribute to our clients’ personal development and high academic achievement.
6.   To process payment to our clients within the stipulated time.