ICT Services Help Desk
The ICT Services Help Desk provides a central point of contact for IIUM students and staff to report all IT problems, queries and service requests associated with the services provided by ITD. It is designed to be the first point of contact for IT support and work towards the resolution of issues in the minimum amount of time possible to ensure that any disruptions are minimized. Keeping updated with the University email account is very important, since most correspondence and acknowledgement on service calls registered, progress and completion of your service calls is done via the University email. You should also take note on the Report Id associated with your service calls since referring to the Report ID when communicating with us on your service calls would be a lot more convenient.
ICT Services Help Desk is located at the Ground Floor adjacent to the ITD Female Computer Lab. The opening hours of ICT Services Help Desk are as follows:
|Monday -Thursday||8.30 am - 12.30 noon|
|2.00 pm - 4.30 pm|
|Friday||8.30 am - 12.15 noon|
|2.45 pm - 4.30 pm|
|Saturday, Sunday & Public Holiday||Closed|
In addition to the existing methods of receiving customer requests and complaints via:
- ITD Service Desk telephone (ext. 6666)
- ITD Service Desk fax (ext. 6665) and
- email at firstname.lastname@example.org
ICT Services Help Desk counter entertains walk-in service requests for the following services:
|Services||For Student||For Staff|
|Email account / announcement||x||/|
|myIIUM Portal account||/||/|
|Student Feedback System (SFS)||/||/|
|MSDN AA (include email for students)||/||/|
|Booking ITD Computer Lab||x||/|
Please visit us so that we can serve you better.
Target Resolution Time
The target resolution time for service calls can be found in the ITD Service Level Agreement.