INFORMATION TECHNOLOGY DIVISION

INFORMATION TECHNOLOGY DIVISION

Services

Services


ICT SERVICES CATALOGUE FOR STAFF

More details ....

ICT SERVICES CATALOGUE FOR STUDENTS

More details ...

 

 

 

                                                 
 

ICT Rules

These are the ICT RULES with the chapter name, sub-chapter, title of document, policy type, status and policy owner.


Chapter Name
Title of Documents                                                            
Policy Type
StatusPolicy Owner
ICT GOVERNANCE01 
ICT Regulations 2018REGULATION    
AP         
UMC,IIUM                   

02Policy for Management of ICT Project
POLAPDITO GCC,  ITD
ICT RESOURCE MANAGEMENT                  
03Policy for Responsible Use of ICT Resources (IIUM Staff)POLAPITD Director  

04Policy for Responsible Use of ICT Resources (IIUM Student)POLAPITD Director

05Policy for Procurement of ICT ResourcesPOLAPDENG InfraServ , ITD

06Guidelines for Procurement on ICT ResourcesGUIAPDENG InfraServ , ITD

07Guideline on Wide Sharing of ICT Controlled Items
GUIAPDENG InfraServ , ITD

08Guideline for Computer & Printer EntitlementGUIAP

DENG InfraServ , ITD


09Policy for Computer to Student RatioGUIAPDENG InfraServ , ITD

10
Guideline for Software LicensingGUIAPDENG InfraServ , ITD

11Guideline for Inventory of ICT ResourcesGUIAPDENG InfraServ , ITD

12Guideline for Disposal of ICT ResourcesGUIAPDENG InfraServ , ITD
TELECOMMUNICATION13Policy for Telephone ServicesPOLAPDENG InfraServ , ITD

14Policy for Video Conference ServicePOLAPDENG InfraServ , ITD

15Guideline for Video Conference ServiceGUIAPDENG InfraServ , ITD

16Procedure for Management of Telecommunication Services                                      
PROAPDENG InfraServ , ITD
NETWORK17Policy for Network ServicesPOLAPDENG InfraServ , ITD

18Standard for Wireless NetworkingSTDAPDENG InfraServ , ITD

19Guideline for Wireless NetworkingGUIAPDENG InfraServ , ITD

20
Procedure for Management of Network ServicesPROAPDENG InfraServ , ITD
SECURITY21Policy for Electronic AccountsPOLAPDENG InfraServ , ITD

22Standard for Electronic AccountsSTDAPDENG InfraServ , ITD

23Electronic Data Management PolicyPOLAPDITO DBE ,ITD
EMAIL24Policy for Email ServicesPOLAPDITO DBE ,ITD

25Guideline for Email AnnouncementGUIAPDITO DBE ,ITD

26Guideline for User Email Spam ManagementGUIAPDITO DBE ,ITD

 

 

 

ITD Service Level Agreement (SLA)

SLA is a part of a service contract where the level of service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time (of the service) or performance.

1. Please click here for ITD Service Level Agreement for STAFF

2. Please click here for ITD Service Level Agreement for STUDENT

ICT Services Help Desk


The ICT Services Help Desk provides a central point of contact for IIUM students and staff to report all IT problems, queries and service requests associated with the services provided by ITD. It is designed to be the first point of contact for IT support and work towards the resolution of issues in the minimum amount of time possible to ensure that any disruptions are minimized. Keeping updated with the University email account is very important, since most correspondence and acknowledgement on service calls registered, progress and completion of your service calls is done via the University email. You should also take note on the Report Id associated with your service calls since referring to the Report ID when communicating with us on your service calls would be a lot more convenient.


Location:

ICT Services Help Desk is located at the Ground Floor adjacent to the ITD Female Computer Lab.  The opening hours of ICT Services Help Desk are as follows:

Day Opening Hours
Monday -Thursday 8.00 am - 12.30 noon

2.00 pm - 5.00 pm

Friday 8.00 am - 12.15 noon

2.45 pm - 5.00 pm

Saturday, Sunday & Public Holiday    
Closed


In addition to the existing methods of receiving customer requests and complaints via:

  • ITD Service Desk telephone (ext. 6666)
  • ITD Service Desk fax (ext. 6665) and
  • email at servicedesk@iium.edu.my
  • i-SDS (Android)
  • MyIIUM Portal


ICT Services Help Desk counter entertains walk-in service requests for the following services:   

                       

Services For Student      
For Staff   
Wireless Access / /
Email account / announcement x /
myIIUM Portal account / /
i-Taleem / /
Student Feedback System (SFS) / /
SIS Account x /
Student PIN/Password / x
MSDN AA (include email for students) / /
E-Meeting x /
Booking ITD Computer Lab x /
Booking Tele/Video-conference x /
Network/Phone Request x /



Video and Tele conferencing services at IIUM

Video Conferencing Services at IIUM

ITD offers two video conferencing options that you can use to meet and collaborate with others across campus or around the world, reducing travel time and expense while increasing communication and sharing.

 

1)        Dedicated video conferencing Service

Dedicated video conferencing system is actually a room with pre-installed video conferencing appliance. The dedicated video conference room provide optimum quality in video and audio delivery.




                               
Details
                           
Booking Matters
Location: ICC , Gombak Campus
i) Request audio/visual services from CPD
Features: Basic video conference without display

ii) Request video conference service from ITD
Capacity : 1500 participants
                                                     





Location : Senate Hall, Gombak Campus
i) Request audio/visual services from CPD          
Features : LCD screen with projector 
ii) Request video conference service from ITD
Capacity: 100 participants







Location : Video Conference Room 1, ITD, Gombak Campus
i) Request video conference service from ITD
Features :Dual LED screen with eagle  eye director



Capacity : 15 participants







Location: Conference Room , KICT (available on 1st January 2016 onward)
i) Request video conference service from KICT Admin Office.       

Features : LCD screen and projector with sound reinforcement system.  

                               

Capacity : 200 participants







Location: IIUM Library Meeting Room
i) Request video conference service from Library Admin Office.
Features : LCD screen and projector with sound reinforcement system.



Capacity : 35 participants







 

2)        Software-based and  Web-based Video Conferencing Service

Software and web video conferencing services are normally used for personal video conference session or ad-hoc session. These services do not require any equipment or room reservation but only requires IIUM staff email ID.

 

Polycom Real Presence Desktop

By using personal computer/laptop, microphone and speaker, Polycom Real Presence Desktop allows users to communicate to other Polycom Real Presence or dedicated video conference. The software is also available for IOS and android. For more information, visit the Software Video Conferencing page.                                                   

         
Requirement :
· Desktop/Laptop
· Microphone and speaker
· User ID ( staff email)



Google Hangout Google Hangout offers both web conferencing using your computer and telephone conferencing using just your telephone.  Users can have multiple participants per session. For more information, visit Google hangout page.

Requirement :

· Desktop/Laptop

· Microphone and speaker

· User ID ( staff email)

        



Note : Google Hangout can currently communicate with other Google Hangout only. To communicate with dedicated video conferencing system, users are required to use Polycom Real Presence Desktop.        




Teleconferencing Service at IIUM

ITD also offers teleconferencing services which provides basic audio conferencing facilities.


Tele-conferencing service

Requirement :

·         The location of the teleconference need to have analogue telephone line.

Booking Matters :

i)          Request video conference service from ITD



Cisco IP Phone

For those with  Cisco IP telephone, you can add multiple callers to the same call by using the conference command. Please refer to here on  how to do this for your specific phone.






Procurement of ICT Controlled Items

No 
Title 
Downloaded Documents
1Policy on ICT Resource Management
CLICK HERE
2
Flowchart Procurement
click here
3
Technical Specification Options Guideline    click here
4
Desktop Specification

LOW

MEDIUM

HIGH

CPU ONLY

5
Laptop/Notebook Specification

LOW

MEDIUM

HIGH

6
Software Template 
click here   
7PrinterBlack & White Laserjet Printer
Color Laserjet Printer
MFP Color Laserjet Printer
8
Apple Products Specification
Apple iMAC
Apple MACBOOK
Apple MACBOOK AIR
Apple MACBOOK PRO
9Telephone
Supply of Analog Phone Set
10Access Point
AP Standard Specification