INFORMATION TECHNOLOGY DIVISION

INFORMATION TECHNOLOGY DIVISION

Services

Services


ICT SERVICES CATALOGUE FOR STAFF

More details ....

ICT SERVICES CATALOGUE FOR STUDENTS

More details ...

 

 

 

                                                 
 

ICT Rules

These are the ICT RULES with the chapter name, sub-chapter, title of document, policy type, status and policy owner.

Chapter Name

Title of Documents

Policy Type

Status

Policy Owner

 

ICT GOVERNANCE

01

ICT Regulations 2018

REGULATION

AP

UMC,IIUM               

 

 

02

Policy for Management of ICT Project

POL

AP

DITO GCC,  ITD

 

ICT RESOURCE MANAGEMENT                

03

Policy for Responsible Use of ICT Resources (IIUM Staff)

POL

AP

ITD Director  

 

 

04

Policy for Responsible Use of ICT Resources (IIUM Student)

POL

AP

ITD Director

 

 

05

Policy for Procurement of ICT Resources

POL

AP

DENG InfraServ , ITD

 

 

06

Guidelines for Procurement on ICT Resources

GUI

AP

DENG InfraServ , ITD

 

 

07

Guideline on Wide Sharing of ICT Controlled Items

GUI

AP

DENG InfraServ , ITD

 

 

08

Guideline for Computer & Printer Entitlement

GUI

AP

DENG InfraServ , ITD

 

 

09

Policy for Computer to Student Ratio

GUI

AP

DENG InfraServ , ITD

 

 

10

Guideline for Software Licensing

GUI

AP

DENG InfraServ , ITD

 

 

11

Guideline for Inventory of ICT Resources

GUI

AP

DENG InfraServ , ITD

 

 

12

Guideline for Disposal of ICT Resources (New)

GUI

AP

DENG InfraServ , ITD

 

TELECOMMUNICATION

13

Policy for Telephone Services

POL

AP

DENG InfraServ , ITD

 

 

14

Policy for Video Conference Service

POL

AP

DENG InfraServ , ITD

 

 

15

Guideline for Video Conference Service

GUI

AP

DENG InfraServ , ITD

 

 

16

Procedure for Management of Telecommunication Services                                      

PRO

AP

DENG InfraServ , ITD

 

NETWORK

17

Policy for Network Services

POL

AP

DENG InfraServ , ITD

 

 

18

Standard for Wireless Networking

STD

AP

DENG InfraServ , ITD

 

 

19

Guideline for Wireless Networking

GUI

AP

DENG InfraServ , ITD

 

 

20

Procedure for Management of Network Services

PRO

AP

DENG InfraServ , ITD

 

SECURITY

21

Policy for Electronic Accounts

POL

AP

DENG InfraServ , ITD

 

 

22

Standard for Electronic Accounts

STD

AP

DENG InfraServ , ITD

 

 

23

Electronic Data Management Policy

POL

AP

DITO DBE ,ITD

 

EMAIL

24

Policy for Email Services

POL

AP

DITO DBE ,ITD

 

 

25

Guideline for Email Announcement

GUI

AP

DITO DBE ,ITD

 

 

26

Guideline for User Email Spam Management

GUI

AP

DITO DBE ,ITD

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 







 

 


 

ITD Service Level Agreement (SLA)

SLA is a part of a service contract where the level of service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time (of the service) or performance.

1. Please click here for ITD Service Level Agreement for STAFF

2. Please click here for ITD Service Level Agreement for STUDENT

ICT Services Help Desk


The ICT Services Help Desk provides a central point of contact for IIUM students and staff to report all IT problems, queries and service requests associated with the services provided by ITD. It is designed to be the first point of contact for IT support and work towards the resolution of issues in the minimum amount of time possible to ensure that any disruptions are minimized. Keeping updated with the University email account is very important, since most correspondence and acknowledgement on service calls registered, progress and completion of your service calls is done via the University email. You should also take note on the Report Id associated with your service calls since referring to the Report ID when communicating with us on your service calls would be a lot more convenient.


Location:

ICT Services Help Desk is located at the Ground Floor adjacent to the ITD Female Computer Lab.  The opening hours of ICT Services Help Desk are as follows:

Day Opening Hours
Monday -Thursday 8.00 am - 12.30 noon

2.00 pm - 5.00 pm

Friday 8.00 am - 12.15 noon

2.45 pm - 5.00 pm

Saturday, Sunday & Public Holiday    
Closed


In addition to the existing methods of receiving customer requests and complaints via:

  • ITD Service Desk telephone (ext. 6666)
  • ITD Service Desk fax (ext. 6665) and
  • email at servicedesk@iium.edu.my
  • i-SDS (Android)
  • MyIIUM Portal


ICT Services Help Desk counter entertains walk-in service requests for the following services:   

                       

Services For Student      
For Staff   
Wireless Access / /
Email account / announcement x /
myIIUM Portal account / /
i-Taleem / /
Student Feedback System (SFS) / /
SIS Account x /
Student PIN/Password / x
MSDN AA (include email for students) / /
E-Meeting x /
Booking ITD Computer Lab x /
Booking Tele/Video-conference x /
Network/Phone Request x /


Video and Tele conferencing services at IIUM

Video Conferencing Services at IIUM

ITD offers two video conferencing options that you can use to meet and collaborate with others across campus or around the world, reducing travel time and expense while increasing communication and sharing.

 

1)        Dedicated video conferencing Service

Dedicated video conferencing system is actually a room with pre-installed video conferencing appliance. The dedicated video conference room provide optimum quality in video and audio delivery.




                               
Details
                           
Booking Matters
Location: ICC , Gombak Campus
i) Request audio/visual services from CPD
Features: Basic video conference without display

ii) Request video conference service from ITD
Capacity : 1500 participants
                                                     





Location : Senate Hall, Gombak Campus
i) Request audio/visual services from CPD          
Features : LCD screen with projector 
ii) Request video conference service from ITD
Capacity: 100 participants







Location : Video Conference Room 1, ITD, Gombak Campus
i) Request video conference service from ITD
Features :Dual LED screen with eagle  eye director



Capacity : 15 participants







Location: Conference Room , KICT (available on 1st January 2016 onward)
i) Request video conference service from KICT Admin Office.       

Features : LCD screen and projector with sound reinforcement system.  

                               

Capacity : 200 participants







Location: IIUM Library Meeting Room
i) Request video conference service from Library Admin Office.
Features : LCD screen and projector with sound reinforcement system.



Capacity : 35 participants







 

2)        Software-based and  Web-based Video Conferencing Service

Software and web video conferencing services are normally used for personal video conference session or ad-hoc session. These services do not require any equipment or room reservation but only requires IIUM staff email ID.

 

Polycom Real Presence Desktop

By using personal computer/laptop, microphone and speaker, Polycom Real Presence Desktop allows users to communicate to other Polycom Real Presence or dedicated video conference. The software is also available for IOS and android. For more information, visit the Software Video Conferencing page.                                                   

         
Requirement :
· Desktop/Laptop
· Microphone and speaker
· User ID ( staff email)



Google Hangout Google Hangout offers both web conferencing using your computer and telephone conferencing using just your telephone.  Users can have multiple participants per session. For more information, visit Google hangout page.

Requirement :

· Desktop/Laptop

· Microphone and speaker

· User ID ( staff email)

        



Note : Google Hangout can currently communicate with other Google Hangout only. To communicate with dedicated video conferencing system, users are required to use Polycom Real Presence Desktop.        




Teleconferencing Service at IIUM

ITD also offers teleconferencing services which provides basic audio conferencing facilities.


Tele-conferencing service

Requirement :

·         The location of the teleconference need to have analogue telephone line.

Booking Matters :

i)          Request video conference service from ITD



Cisco IP Phone

For those with  Cisco IP telephone, you can add multiple callers to the same call by using the conference command. Please refer to here on  how to do this for your specific phone.






Procurement of ICT Controlled Items

 

 

No 

Title 

Downloaded Documents

1

Policy on ICT Resource Management

click here

2

Flowchart Procurement

click here

3

Technical Specification Options Guideline   

click here

4

Desktop Specification

LOW

 

 

MEDIUM

 

 

HIGH

 

 

CPU ONLY

5

Laptop/Notebook Specification

LOW

 

 

MEDIUM

 

 

HIGH

6

Software Template 

click here   

7

Printer

Black & White Laserjet Printer

 

 

Color Laserjet Printer

 

 

MFP Color Laserjet Printer

8

Apple Products Specification

Apple iMAC

 

 

Apple MACBOOK

 

 

Apple MACBOOK AIR

 

 

Apple MACBOOK PRO

9

Telephone

Supply of Analog Phone Set

10

Access Point

AP Standard Specification

11

Switch

Switch Standard Specification