INFORMATION TECHNOLOGY DIVISION

INFORMATION TECHNOLOGY DIVISION

ICT Guidelines

ICT Guidelines


ICT Rules

These are the ICT RULES with the chapter name, sub-chapter, title of document, policy type, status and policy owner.

Chapter Name

Title of Documents                      

Policy Type

Status

Policy Owner

ICT GOVERNANCE

01 

ICT Regulations 2018

REGULATION

AP         

UMC,IIUM               

02

Policy for Management of ICT Project

POL

AP

DITO GCC,  ITD

ICT RESOURCE MANAGEMENT                

03

Policy for Responsible Use of ICT Resources (IIUM Staff)

POL

AP

ITD Director  

04

Policy for Responsible Use of ICT Resources (IIUM Student)

POL

AP

ITD Director

05

Policy for Procurement of ICT Resources

POL

AP

DENG InfraServ , ITD

06

Guidelines for Procurement on ICT Resources

GUI

AP

DENG InfraServ , ITD

07

Guideline on Wide Sharing of ICT Controlled Items

GUI

AP

DENG InfraServ , ITD

08

Guideline for Computer & Printer Entitlement

GUI

AP

DENG InfraServ , ITD

09

Policy for Computer to Student Ratio

GUI

AP

DENG InfraServ , ITD

10

Guideline for Software Licensing

GUI

AP

DENG InfraServ , ITD

11

Guideline for Inventory of ICT Resources

GUI

AP

DENG InfraServ , ITD

12

Guideline for Disposal of ICT Resources

GUI

AP

DENG InfraServ , ITD

TELECOMMUNICATION

13

Policy for Telephone Services

POL

AP

DENG InfraServ , ITD

14

Policy for Video Conference Service

POL

AP

DENG InfraServ , ITD

15

Guideline for Video Conference Service

GUI

AP

DENG InfraServ , ITD

16

Procedure for Management of Telecommunication Services                                      

PRO

AP

DENG InfraServ , ITD

NETWORK

17

Policy for Network Services

POL

AP

DENG InfraServ , ITD

18

Standard for Wireless Networking

STD

AP

DENG InfraServ , ITD

19

Guideline for Wireless Networking

GUI

AP

DENG InfraServ , ITD

20

Procedure for Management of Network Services

PRO

AP

DENG InfraServ , ITD

SECURITY

21

Policy for Electronic Accounts

POL

AP

DENG InfraServ , ITD

22

Standard for Electronic Accounts

STD

AP

DENG InfraServ , ITD

23

Electronic Data Management Policy

POL

AP

DITO DBE ,ITD

EMAIL

24

Policy for Email Services

POL

AP

DITO DBE ,ITD

25

Guideline for Email Announcement

GUI

AP

DITO DBE ,ITD

26

Guideline for User Email Spam Management

GUI

AP

DITO DBE ,ITD




 

 


 

ITD Service Level Agreement (SLA)

SLA is a part of a service contract where the level of service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time (of the service) or performance.

1. Please click here for ITD Service Level Agreement for STAFF

2. Please click here for ITD Service Level Agreement for STUDENT

Procurement of ICT Controlled Items

 

 

No 

Title 

Downloaded Documents

1

Policy on ICT Resource Management

click here

2

Flowchart Procurement

click here

3

Technical Specification Options Guideline   

click here

4

Desktop Specification

LOW

 

 

MEDIUM

 

 

HIGH

 

 

CPU ONLY

5

Laptop/Notebook Specification

LOW

 

 

MEDIUM

 

 

HIGH

6

Software Template 

click here   

7

Printer

Black & White Laserjet Printer

 

 

Color Laserjet Printer

 

 

MFP Color Laserjet Printer

8

Apple Products Specification

Apple iMAC

 

 

Apple MACBOOK

 

 

Apple MACBOOK AIR

 

 

Apple MACBOOK PRO

9

Telephone

Supply of Analog Phone Set

10

Access Point

AP Standard Specification

11

Switch

Switch Standard Specification