STUDENT SMART LEARNING AND RESEARCH TRAINING UNIT

STUDENT SMART LEARNING AND RESEARCH TRAINING UNIT

Client Charter

Client Charter


We pledge to serve our clients in the following manner:

  • To carry out duties in a fair and just manner, and treat our clients equally regardless of their origin, disability, academic performance, family and socio-economic background.
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  • To act promptly to any complaint raised by our clients and to take necessary action to improve the situation.
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  • To be discreet and keep confidential all information about our clients and release information only with their permission.
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  • To create conducive environment that encourages maximum participation from our clients in all of our programmes.
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  • To provide a variety of programmes that will contribute to our clients’ personal development and high academic achievement.
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  • To process payment to our clients within the stipulated time.