INFORMATION TECHNOLOGY DIVISION

INFORMATION TECHNOLOGY DIVISION

ICT Guidelines

ICT Guidelines


No.  Title   Links
New IIUM Telephone System Presentation (pdf)CLICK HERE
Introduction.mp4
Click Here
T21P E2 IP Phone - Call Transfer.mp4
Click Here
T21P E2 IP Phone - Conference Calling.mp4
Click Here
T21P E2 IP Phone - Directories.mp4
Click Here
T21P E2 IP Phone - Multiple Calls.mp4
Click Here
T21P E2 IP Phone - Placing and Answering Calls.mp4    
Click Here

ITD Service Level Agreement (SLA)

SLA is a part of a service contract where the level of service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time (of the service) or performance.

1. Please click here for ITD Service Level Agreement for STAFF

2. Please click here for ITD Service Level Agreement for STUDENT

Procurement of ICT Controlled Items

No 
Title 
Downloaded Documents
1
Flowchart Procurement

click here
2
Technical Specification Options Guideline    click here
3
Desktop Specification

LOW

MEDIUM

HIGH

4
Laptop/Notebook Specification

LOW

MEDIUM

HIGH

5
Software Template 

click here   

6PrinterBlack & White Laserjet Printer

Color Laserjet Printer

MFP Color Laserjet Printer