Achievement of Client Charter

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* Please take note that our client charter is on yearly basis

 

NO ITEM ACHIEVEMENT (2013)
1.
To issue class schedule to the students at least one (1) week before pre-registration 
 
Less than one (1) week 
 
2.
To ensure that 95% of qualified Undergraduate 
students doing “on-line” pre-registration for regular 
semester 
 
95%
3. 
To ensure that 100% of readmission results released within 6 weeks from the closing date of application 
100%
4.
To ensure that percentage of clashes between 
Kulliyyah Core Courses and University Required 
Courses for End- of-Semester Timetable is less than 
3% 
 
Less than 3%
5.
To have at least 95% of academic programmes 
being reviewed according to the requirement or cycle whenever applicable 
 
99.3% 
 
6.
To have at least 80% of teaching equipment are 
checked and maintained as scheduled 
 
92.1% 
 
7.
To ensure that 80% of student's rooms are in good 
condition to be occupied prior to the new regular 
semester. 
 
98.8% 
 
8.
To ensure that 70% of hostel normal maintenance 
requests be completed within the period stipulated 
90.27% 
 
9.
To have 65% of academic staff involved as principal 
investigator of research grants 
 
81.5% 
 
10.
To have 80% of complaints solved within two (2) 
weeks 
88.9%